Online Troubleshooting Steps and System issues

I downloaded my form(s) but I can't find them on my computer. What do I do?

Again no worries, just send us an email and we'll email the form(s) right over to you as attachments. You'll be able to save the form(s) from your email to your computer for unlimited usage.

I've lost my form(s) and need a replacement. Do I have to pay for it/them again?

No you do not have to pay for them again. Just email us and let us know which form(s) you need replaced and we'll email it/them right over to you.

What program do I have to have to use these forms?

These forms will work on both PC/Windows computers and Macintosh computers. To use the .doc forms you'll need Word installed on your computer. To use the .pdf forms you'll need the free Adobe Acrobat Reader installed on your computer. To use the .rtf forms you can use any text editor or most word processing programs (ie: TextEdit, BBEdit, Microsoft Works, Wordpad, Wordperfect, etc.).

Will these forms work on Macintosh?

Yes they do. Please see above question and answer. :)

I've downloaded the form(s) but I can't open it/them. What now?

That usually means that the form package will not "unzip" or "unstuff" itself. Not a problem, just email us and we'll send you "unzipped" or "unstuffed" copies of the form(s) that you will be able to open.

The Word form that I'm trying to use has a bunch of gibberish on it. What's up?

This usually means that the Word form has opened in an application other than Word, such as Works or Wordpad or Wordperfect. The Word forms will not work in any application other than Word. If you don't have Word please let us know and we'll email the other version to you.

I've filled in the form but I can't print it. What now?

Usually this means that even though you purchased the form, you're still using the free preview. The free previews do not print. If you can't locate the purchased form(s) on your computer please email us and we'll email you new copies. :)

Why do I have to enter my credit card number to download another copy of the form, I thought they were unlimited usage?

The forms are unlimited usage. They're designed to stay on your computer forever so that you can use them as often as you ever need/want to. If you need to download another copy the system asks for your credit card number to verify your original purchase but it doesn't charge your card again. You don't need to go through all this though. If you need another copy of the form just email us and we'll email you a new copy. Our goal is to make it as easy as possible.