Below the "Contact" box is a list of questions that might give you a quick answer. Feel free to check them out and/or contact me directly using the box below.
I'll get right back to you, usually within 4 to 6 hours or less (give or take). Occasionally it might be the next day but very seldom does it take that long - although evenings, weekends, and holidays may take a bit longer.
Monk and DBug, LLC -- Diane Dennis
3600 57th Lane SE
Olympia, WA 98501
After payment you landed on a page that says "pending review"?
The credit card company's computer system (Visa/MC/Amex) didn't recognize something in the address and/or zip and/or the 3-digit number and so they flagged your order. The main reasons this happens: a shipping address has been used, or a P.O. Box, or a home address when the billing address on the card is a business address, and vice/versa.
Please let me know and I can manually process the order and email the forms to you.
Alternatively, if you don't have time to wait for me you can place your order again (taking care to make sure the exact billing address and 3-digit card number are used) to get immediate access to your forms and I'll cancel the second "pending review" order so that it never even touches your credit card.
Can't get the form downloaded?
If you have time to wait for me please feel free to fill in the form above and I'll send you your form(s).
Otherwise, please click the link within your confirmation email to go back to your payment confirmation page, scroll down, and enter the credit card number you used for your purchase (or PayPal address if that's how you paid).
It won't charge you again, it just verifies your original purchase and then it provides the download button on the right side of the page.
If your order went through fine but the download button still won't show up please let me know and I'll email the forms to you.
Can't find where the forms downloaded to your computer?
While I can't know where your browser downloaded the forms to (it's part of your browser's preferences section) I'm happy to email another copy of them to you. Just let me know and I'll send 'em over, attached to an email.
Will the package of forms not unzip for you?
Please do not purchase an unzip program.
Let me know instead and I'll email the already-unzipped forms to you.